Returns & Exchanges

At 24/7 Gym Equipment, we stand by the quality of our gear and offer a 30-day return window to ensure your home or commercial gym setup meets your exact performance standards. All returned items must be in original packaging and unassembled to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our support team with your order number and photos of the equipment to begin the authorization process.

• 2.
  Prepare the Equipment

  Carefully disassemble the unit and secure it in its original heavy-duty packaging, ensuring all bolts, tools, and manuals are included to avoid restocking fees.

• 3.
  Schedule a Pickup

  For large freight items like racks and treadmills, we will coordinate a specialized carrier pickup at your location; smaller accessories can be dropped off via a prepaid parcel label.

• 4.
  Inspection and Refund

  Once our technicians verify the equipment's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.