Frequently Asked Questions
Everything you need to know about your home gym setup.
How much does shipping cost for heavy equipment?
We offer tiered shipping rates based on weight. Standard shipping is free for orders over $500, while heavy items like power racks or treadmills may incur a specialized freight handling fee calculated at checkout.
Do you offer professional assembly services?
Yes, we partner with certified technicians nationwide to provide professional assembly for all large equipment. You can add the 'White Glove Assembly' option to your cart during the checkout process.
What is your return policy for gym gear?
We offer a 30-day return policy on all unused equipment in its original packaging. Please note that due to weight and logistics, return shipping costs for heavy machinery are the responsibility of the customer.
Does the equipment come with a warranty?
All 24/7 Gym Equipment products come with a standard 1-year manufacturer's warranty covering defects. Many of our premium brands offer extended 5-year or lifetime warranties on frames and structures.
Can I track my freight delivery?
Absolutely. Once your order leaves our warehouse, you will receive a tracking number and a link to the carrier's portal. For freight deliveries, the carrier will call you to schedule a specific delivery window.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm, allowing you to pay for your gym upgrades over time.